Warranties

e-mota is committed to working with reputable manufacturers of high-quality products which come with either a one or two year warranty. You must be the original owner and have your proof of purchase or your order number. The warranty protects you against manufacturing defects only.

This warranty is in addition to your legal rights provided by the Consumer Rights Act 2015.

Please check the individual brands for warranty length and read the manual before using your scooter and take note of its weight restrictions.

WHAT DOES MY WARRANTY COVER?

The warranty will cover manufacturing faults with the scooter. This warranty is limited to the repair or replacement of defective items and said repair and replacements are the sole remedies of the warranty.

The shipping costs to ship the product back to us and from us may not be covered. Please get in touch if you would like to discuss.

WHAT DOES MY WARRANTY NOT COVER?

• General wear and tear or any damage caused by misuse is not covered. The warranty covers you solely against manufacturing faults.
• Accidental or crash damage, abuse, misuse, attempting tricks, water damage, neglect, exceeding the weight limit, changing settings or anything else that results in damage caused by the user, is not covered by the warranty. 
• Damage due to improper assembly or maintenance.
• Damage due to the installation of incompatible parts or accessories or installation of parts or accessories that were not intended for or compatible with the product.
• Failure to perform maintenance or service at appropriate intervals.
• Any modification to the scooter will void the warranty.
• The warranty will be void if you are not the original owner.
• The warranty is non transferrable. 

If you have a warranty claim, please follow this process:

Contact us at hello@e-mota.co.uk and we will send you a warranty claim form.

You will need to fill out the claim form and email any photos and videos to help describe the issue along with your proof of purchase.

The completed form will need to be returned to us via email and we will advise you of the next step.

Our technical team will determine the issue based on the information you have provided.  They may require you to send back the original product or defective part.

Once the defective item has been examined by the technical team and they have confirmed it is covered by your warranty, it will be fixed or replaced free of charge.